Understanding the challenge

Our client, a leading global professional services firm, was in the middle of a major HR transformation. As part of this, they had already centralised their TA function – and now needed to do the same with talent coordination. The ask? Relieve pressure on their internal teams by creating a central coordination function that could support over 3,000 hires annually – across the UK, Europe, Africa, and the Middle East.

Actual volumes were:

70,000+ calls across booking offices, candidates, and managers
20,000+ interviews to schedule
9,000 final-round logistics to manage

They needed a solution that was seamless, scalable, and could flex with their global hiring demands.

How we solved it

We built it from the ground up – a centralised offshore coordination hub that worked across time zones, regions, and functions.

Our dedicated coordination team was embedded into the heart of the business, aligned through deep cultural and operational immersion.

We leveraged Taleo as an Application Tracking System, mapped every hand-off, and built clear process flows to ensure smooth delivery across lateral and secondment hiring.

We focused on four key principles: People, process, technology, and experience – and made sure they all worked together.